Disney Cruise Line has recently updated its flexible refund policy, extended final payment, and cancellation fee schedule with the return of cruising coming to Florida starting in August.

(Disney)

(Disney)

What’s Happening:

Flexible Refund Policy:

  • Disney Dream Guests sailing through March 28, 2022 can modify their sail date or cancel and receive a full refund back to the original form of payment.

Denied Boarding Voucher:

  • Guests who experience one or more of the qualifying scenarios on the day of embarkation will be denied boarding and receive the denied boarding voucher for the full amount of their sailing or a full refund without cancellation fees.
  • Qualifying scenarios include Guests who:
    • Have symptoms of COVID-19
    • Have a temperature of 100.4°F or greater
    • Have had known exposure to a person with COVID-19 within the previous 14 days
    • Have tested positive for COVID-19

Pro-Rated Voucher or Refund:

  • Once onboard, Guests who are subject to a mandatory quarantine or test positive for COVID-19 will receive a pro-rated voucher for a future cruise or pro-rated refund.

You can learn more about final payment adjustments, cancellation schedules, and more below.

(Disney)

(Disney)

Extended Final Payment

  • For sailings through December 31, 2021, final payment is temporarily extended until 60 days prior to sailing for Guests booked in unrestricted stateroom categories.

Relaxed Cancellation Fee Schedule

  • For sailings through December 31, 2021, the cancellation fee schedule has been temporarily relaxed from beginning as early as 119 days prior to sailing to beginning 59 days prior to sailing for Guests booked in non-Suite and non-Concierge categories.
  • For Guests booked in Suite and Concierge categories, cancellation fees in excess of the deposit amount will temporarily begin at 59 days prior to sailing.
  • Reservations for Inside, Outside and Verandah Categories with Restrictions remain nonrefundable and nontransferable.
(Disney)

(Disney)

Flexible Refund Policy

Within 14 days of the sailing, booked Guests with COVID-19-related health concerns (symptoms or exposure) can receive a full refund without Disney-imposed cancellation fees or apply their cruise fare toward a future sail date.

  • Within 14 days prior to embarkation, Guests who experience one or more of the qualifying scenarios may change their sail date, under the following terms:
    • Guests who wish to change their sail date must move the sail date to a future sailing that commences prior to September 30, 2022.
    • Onboard Offer Blockout Dates apply
    • Future cruise credits cannot be applied to the Disney Wish maiden voyage, setting sail on June 9, 2022.
    • Guests cannot change their reservation back to the original sail date after taking advantage of this policy.
  • Qualifying scenarios include Guests who:
    • Have symptoms of COVID-19
    • Have a temperature of 100.4°F or greater
    • Have had known exposure to a person with COVID-19 within the previous 14 days
    • Have tested positive for COVID-19
  • Guests who do not wish to select a new sail date will be provided a full refund without Disney-imposed cancellation fees in their original form of payment.
  • Guests who experience one or more of the qualifying scenarios on the day of Embarkation will be denied boarding. Guests who are denied boarding will receive a Denied Boarding Voucher for the full amount of their sailing or a full refund without Disney-imposed cancellation fees.
  • Once on board, Guests who are subject to mandatory quarantine or who test positive for COVID-19 will receive a pro-rated voucher for a future cruise or a pro-rated refund.
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