View Update Details: (Latest Update: 5/29/2020)
5/29/2020: Added section for Universal Resort Hotels
5/25/2020: Created Page
Universal Orlando Resort Reopening
In light of recent events, government and health officials have given states the go ahead to being phased reopening. Universal Orlando Resort is currently planning on welcoming guests back to their theme parks and water park on June 5th with new health and safety guidelines in place. Below is a list of the rules and requirements guests and Team Members will need to follow to during their visit to the resort. At this time, Universal’s Resort hotels will begin their phased reopening on June 2nd.
Guidelines, Restrictions, and Safety Measures
Universal’s reopening is one of the first steps to getting vacationers and passholders feeling like things are back to normal. While the return to the Parks is exciting, it does come with some new safety measures and guidelines in order for Universal to keep hosting guests. They have recently updated their safety measures in accordance with the CDC guidelines which includes enhanced sanitation procedures, distance spacing, and screening. Universal is asking that everyone comply with the rules and guidelines that have been put in place for the safety of all guests and Team Members. For more information please visit the Welcome Back page on the resort’s website.
Operating Hours /Tickets
As of Friday, June 5th all Universal Orlando Resort Parks and CityWalk with be open to guests with the following hours:
- Universal Studios Florida – 9am-6pm Daily
- Universal’s Islands of Adventure – 9am-6pm Daily
- Universal’s Volcano Bay – 10am-5pm Daily
- Universal CityWalk Orlando – 8am – 10pm Daily
New Safety Measures
Universal has updated their safety measures per CDC guidelines including enhanced sanitation procedures, distance spacing, and screening. Universal is asking that all guests and Team Members comply with following to be allowed to visit the resorts:
- Face covering required – Everyone is required to wear a face covering during their visit.
- Temperature check required –Temperature checks will be required upon arrival, and guests with a temperature of 100.4 degrees or greater will not be admitted.
- Wash hands often – Wash your hands with soap and water often for at least 20 seconds.
- Social distancing – Practice social distancing and keep at least 6 feet (2 meters) between your travel party and others.
- Floor markings – When present, please stand on the floor markings until the group in front of you moves forward.
- Avoid contact with people who are sick
- Use hand sanitizer when required – At select locations including prior to boarding ride vehicles, guests will be required to use hand sanitizer.
- Follow Team Member direction – Please follow directions from our team members and have patience as we work through these new operational procedures.
Other Safety Measures
In addition to face coverings and temperature checks, guests can expect the following when they visit Universal Orlando:
- Staggered parking
- Managed and reduced daily park attendance
- Managed and reduced attraction ridership, show attendance and restaurant seating. Some areas and events may remain closed for now.
- Increased cleaning and disinfection of food locations, ride vehicles, restrooms and other frequent “touch points” that go beyond Universal’s already aggressive cleaning procedures
- Social distancing practices at all locations through the parks, within attractions and queues and at restaurants
- Use of virtual lines at select attractions
- Cashless payments and “no touch” policies where possible
Universal Orlando Resort App
- Guests can stay up to date on the latest information for all things Universal with the Official Universal Orlando Resort App.
- Universal Orlando Resort offers free WiFi throughout the parks and Universal CityWalk.
- The app also allows guests to have a Contact-Free experience to purchase tickets and mobile order meals:
- Order meals on the go with Mobile Express Pick Up
- Get a Virtual Line return time
- Purchase tickets in the app and scan at the turnstile
- Set up TapTu Pay at Volcano Bay
Universal Orlando Resort Hotels
Universal Orlando Resort has announced plans to begin a phased reopening of their Resort hotels on June 2nd. In this first phase guests will be able to stay at one of six hotels. These locations will be operating with limited capacity and new health and safety guidelines in place. Guests staying at Universal Orlando Resort will be able to visit the parks on June 3 and 4 (pending capacity restrictions) ahead of the general public reopening on June 5.
Hotels Reopening June 2
The June 2 phased reopening of the hotels is expected to include:
- Hard Rock Hotel at Universal Orlando
- Loews Royal Pacific Resort
- Loews Sapphire Falls Resort
- Universal’s Cabana Bay Beach Resort
- Universal’s Aventura Hotel
- Universal’s Endless Summer Resort – Surfside Inn and Suites.
Guests staying in these hotels will be able to visit the theme parks on June 3 and 4, prior to the public reopening on June 5.
Hotels Remaining Closed
Universal will announce reopening plans at a later date for:
- Loews Portofino Bay Hotel
- Universal’s Endless Summer Resort – Dockside Inn and Suites
Health and Safety Measures
Universal Orlando’s resort hotels, co-owned and operated by Loews Hotels & Co, have enhanced their standards and protocols throughout their operations. These enhancements currently include:
- Guests, team members and vendors are required to wear face coverings in public areas
- Team members and vendors will be required to have temperature checks upon arrival.
- Those with temperatures of 100.4°F (degrees) or greater will not be allowed to work.
- Guests will be asked to self-screen for COVID symptoms and comply with quarantine orders prior to arrival
- Guest will have temperature checks upon arrival and anyone with a temperature of 100.4°F (degrees) or higher will require medical clearance in order to enter the hotel
- Hand sanitizer stations in public areas and elevator landings
- Enhanced cleaning of guest rooms, meeting rooms and public areas with an EPA-approved cleaner and disinfectant
- Frequent cleaning of high-touch areas such as:
- Remote controls
- Door handles
- Light switches
- Table tops
- And more
- Food & Beverage outlet capacities limited based on latest recommendations and guidelines
- Social distancing signs and reminders of social distancing requirements in high-traffic areas
- Several contactless experiences for guests, including hotel texting-services, express checkout and contactless room deliveries