The Walt Disney Family Museum to Remain Closed Through March 20th Due to COVID-19 Concerns

The Walt Disney Family Museum has cancelled all programs and museum hours now through March 20th due to health concerns surrounding the coronavirus (COVID-19). The museum will be cleaned and sanitized during the downtime.

Update (3/16/2020):

  • Although originally scheduled to reopen on March 20th, due to recently imposed “shelter-in-place” mandates in the San Francisco Bay Area, the museum has now announced that they will remain closed through April 7th.
  • They shared the following statement:

“We continue to closely monitor the guidance from public officials regarding COVID-19. Based on and in line with Mayor London Breed’s announcement today, The Walt Disney Family Museum will remain closed through April 7, 2020.”  

  • Guests can visit the Walt Disney Family Museum via social media, where they will be providing engaging content related to Walt’s life and legacy.
  • Guests should email [email protected] with any inquiries.
  • For additional updates visit waltdisney.org/visitor-update

What they’re saying:

  • Executive Director Kirsten Komoroske: “We are continuing to send you and your families our best wishes during this time. We appreciate your ongoing support and thoughtfulness, and we look forward to next seeing you at the museum.”

Previous Update (3/12/2020):

  • A statement issued by the museum has informed us the employee whose relative tested positive for COVID-19 has now also tested positive for COVID-19. The employee is currently quarantined at home and doing well, but will not return to work until cleared to do so by medical officials.
  • The museum has no other confirmed cases at this time and is in close communication with its employees. Additionally, public health officials are helping to ensure that any other individuals who may have been exposed to this employee are notified as soon as possible.
  • The museum took a proactive approach to this developing situation, closing on Friday, March 6. The museum has conducted a complete and thorough cleaning and sanitization using hospital grade products, both in publicly and non-publicly accessible spaces.
  • Although a Department of Public Health representative has cleared the museum to reopen, it has been decided to keep the museum closed until March 20, in line with Mayor Breed’s two-week precautionary period outlined in her March 6, 2020 guidance. In advance of the reopening, additional sanitation stations have been installed and the museum has increased their health and safety protocols, as advised by the CDC, World Health Organization, and other organizations and medical professionals.

Update (3/7/2020):

  • The Walt Disney Family Museum has extended their closure due to the recommendation of California officials.
  • Their full statement is as follows:

Given the continued spread of COVID-19 in the local area, and based on Mayor London Breed’s guidance from March 6, The Walt Disney Family Museum has decided to remain closed to undertake extensive due diligence efforts—in consultation with experienced professionals—regarding potential secondary exposure involving staff and volunteers.

The museum will reopen when we receive clearance from medical professionals or on Friday, March 20—two weeks from our closure on Friday, March 6. All programming during this time period will be canceled or rescheduled.

  • The Walt Disney Family Museum states they are committed to keeping guests informed as they receive additional information. Updates will be available at waltdisney.org/visitor-update.

What they’re saying:

  • Executive Director Kirsten Komoroske: “I sincerely apologize for the inconvenience, but the health and well-being of our guests, staff, and community are our primary concern. We thank everyone for your support of the museum during this time, and we send you and your families our best wishes.”

Original Announcement:

  • The Walt Disney Family Museum has announced that they will be closed through Sunday, March 8, 2020 amid growing concerns about COVID-19.
  • During the closure, the museum will conduct a deep cleaning and sanitation of all museum spaces and add further protocols and precautions.
  • All programming during this time period will be canceled or rescheduled. The museum also states that they will be contacting ticket holders regarding refunds.

What they’re saying:

  • Kirsten Komoroske: “I sincerely apologize for the inconvenience, but the health and well-being of our guests, staff, and community are our primary concern. We thank everyone for your support of the museum during this time, and we send you and your families our best wishes.”
  • Walt Disney Family Museum: “We encourage visitors to review the CDC-issued guidelines and the CDC’s travel alert list related to COVID-19.”