COVID-19 The Walt Disney Company Impacts

View Update Details (Last Update: 7/20/2020 - 2:00 P.M. PDT)

7/20/2020: Disney Cruise Line suspends more sailings; Adventures by Disney cancels more trips
7/16/2020: Updated Open/Close dates for all Disney Parks
7/6/2020: Updated Transportation information for Walt Disney World

Since late January 2020, global health concerns surrounding the novel coronavirus, which initiated in Wuhan, China, have increased resulting in hundreds of businesses temporarily limiting or ceasing operations. The coronavirus known officially as COVID-19 has become a global pandemic and has effected the Walt Disney Company, first at its resorts in China and Hong Kong and now on a much larger scale. Out of an abundance of caution and based on the recommendations of the World Health Organization (WHO) and federal and local government officials, the Walt Disney Company temporarily closed all of its parks and are now beginning to reopen select locations in phases. Additionally, several other branches of the Walt Disney Company are taking precautions and have announced temporary delays for releases and productions. Outlined below is a list of the various resorts and lines of business and their current statuses as affected by COVID-19.

Disney Parks and Resorts

Disneyland Resort

DLR Statement

Statement from Disneyland Resort:

FAQs

Tickets:

  • If you planned to visit the Disneyland Resort theme parks between March 14, 2020 and March 31, 2020 and you have already purchased your tickets, you still have options to visit the parks:
    • Unused 1-Day Tier 1-5 Tickets are valid through December 30, 2021. Admission dates vary depending on the type of ticket purchased. Learn when your 1-day theme park ticket can be used.
    • Unused multi-day tickets are valid for a future visit through January 12, 2022.
  • If you have questions, please call (714) 781-4636. We anticipate a high call volume over the next few days.

Annual Passes:

If you are an Annual Passholder who has paid in full:

  • All active Disneyland Resort Annual Passholders who have paid for their Passports in full will automatically have their Passport expiration date extended due to theme park closures to provide additional access opportunities at the end of the Passport term.
  • The new expiration date will be reflected on the Annual Passholder’s account prior to the reopening of the parks.
  • As an alternative, and in lieu of an extension of their passes, Passholders who have paid in full may choose to receive a partial refund for the park closure period.
  • To request this alternative option, we ask that you contact Annual Passport Member Services at 1-714-781-4567.

If you are an Annual Passholder on the monthly payment plan:

  • On April 5, 2020, we automatically stopped and will waive monthly payments due while the theme parks are closed.
  • We will also retroactively refund payments made between March 14 through April 4, 2020.
  • Payments will resume on the Passholder’s regularly scheduled payment dates once the parks reopen. Please note, pass expiration dates will not be extended and passes will expire upon their originally scheduled expiration dates.
  • As an alternative, guests who are paying for Disneyland Resort Annual Passports using our monthly payment program may choose to have their monthly payments postponed starting with payments due April 5, 2020 through the park closure period, and then resumed on the Passholder’s regularly scheduled payment date once the parks reopen.
  • Postponed payments will be collected in the months following the end of the Passholder’s currently scheduled payment term. The pass will be extended the number of days the parks are closed.
  • The new expiration date will be reflected on the Annual Passholder’s account prior to the reopening of the theme parks.
  • To request this alternative option, we ask that you contact Annual Passport Member Services at 1-714-781-4567.

Passholder information available also available on the Disneyland Resort website.

Resorts:

Room-Only Hotel Reservations:

  • During the temporary closure of the Disneyland Resort, guests may cancel their room-only hotel reservations for scheduled stays during the closure, and receive a full refund.
  • To receive your refund for your Disneyland Resort hotel room reservation, cancel your reservation online or call (714) 520-5050.
  • We anticipate high call volume over the next few days.
  • If you are unable to reach us before your check-in date, you will not be penalized or assessed fees for cancelling your Disneyland Resort hotel room reservation after your check-in date.

Vacation Packages:

  • During the temporary closure of the Disneyland Resort, guests may cancel their Disneyland vacation packages for scheduled visits during the closure, if booked through the Walt Disney Travel Company, and receive a full refund—excluding third-party products and fees.
  • To receive your refund on your Disneyland Resort vacation package, cancel your vacation package online or call (714) 520-5050.
  • We anticipate high call volume over the next few days.
  • If you are unable to reach us before your check-in date, you will not be penalized or assessed fees for cancelling your Disneyland vacation package after your check-in date.

Dining and Other Experiences:

Special Event Tickets:

  • During the temporary closure of the Disneyland Resort, guests will be refunded the purchase price for any separately ticketed special events that were planned during the closure.
  • If your event is scheduled during the closure, you will automatically receive a refund within 30 days and do not need to contact the Disneyland Resort.
Park Status

Park Status: Closed

  • Disneyland: Closed 
  • Disney California Adventure: Closed
Downtown Disney

Downtown Disney Status: Open as of July 9th

  • Disney owned properties: Open as of July 9th
  • Non-Disney owned properties: Select locations open; operating hours 

Walt Disney World Resort

 

WDW Statement

Statement from Walt Disney World:

  • As of April 8, Disney has made an agreement with the American Federation of Musicians Local 389 union, which represents about 200 musicians, to extend these same benefits (see below) during the furlough period.
  • On April 2, Disney shared the following statement regarding furloughs:
    • “The COVID-19 pandemic is having a devastating impact on our world with untold suffering and loss, and has required all of us to make sacrifices….[W]ith no clear indication of when we can restart our businesses, we’re forced to make the difficult decision to take the next step and furlough employees whose jobs aren’t necessary at this time. The furlough process will begin on April 19, and all impacted workers will remain Disney employees through the duration of the furlough period. They will receive full healthcare benefits, plus the cost of employee and company premiums will be paid by Disney, and those enrolled in Disney Aspire will have continued access to the education program.”
  • Please continue to check this page for additional updates.
FAQs Tickets, APs, Bookings, Reservations

Tickets:

Visiting the Parks:

  • The resort has introduced a new Disney Park Pass system for guests and Annual Passholders to select the days on which they’ll visit the parks. 
  • All Guests with valid admission will be required to make a reservation in advance for each park entry using this new online tool.
  • To enter a park, both a park reservation AND valid admission for the same park on the same date are required for each person in the party ages 3 and up (limit one park per day).
  • The Disney Park Pass system will be available to select guests. Booking dates vary based on plans:
    • Beginning June 22, 2020, Disney Resort and other select hotel guests with valid theme park admission can make reservations.
    • Beginning June 26, 2020, Annual Passholders without a Resort stay can make reservations.
    • Beginning June 28, 2020, existing ticket holders can make reservations.
  • Park reservations will be available through September 26, 2021, based on Resort stay and ticket eligibility or ticket eligibility window.

May I get a refund on my ticket?

  • Unexpired multi-day theme park tickets with unused days, or date-specific theme park tickets with a valid use period during the period March 12, 2020 through March 31, 2020 will automatically be extended to use any date through December 15, 2020.
  • Guests unable to visit by December 15, 2020 may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date.
  • Florida Resident Discover Disney Tickets may be used through July 31, 2020
  • Guests who have purchased tickets for Disney After Hours, Disney Villains After Hours and Disney Early Morning Magic from March 16, 2020 through March 31, 2020 will be automatically refunded.
Theme Park Select Pass

 

Annual Passes:

One-Month Pass Extension:

Managing Monthly Payment Plans:

  • Options to manage your annual pass continue to be available during the closure period.
  • Annual Passholders can contact V.I.PASSHOLDER Support at (407) 939-7277.

Park Entry:

  • All Annual Passholders are eligible to make Theme Park reservations for up to 3 days at a time via the Disney Park Pass.
  • Annual Passholders staying at select Disney Resort or other select hotels with valid Theme Park admission are eligible to make Theme Park reservations for their entire Resort length of stay.
  • All reservations are subject to availability and applicable pass blockout dates.

AP Reopening Previews:

  • Passholders will have the opportunity to register for a special preview at Magic Kingdom park or Disney’s Animal Kingdom theme park on July 9 or 10.
  • Email invitations with registration details will be sent out soon. Previews apply to the following passes:
    • Weekday Select
    • Theme Park Select
    • Silver
    • Gold
    • Platinum
    • Platinum Plus
    • Premier
  • Reservations are required and limited. Available on a first-come, first-served basis. An eligible activated annual pass is required to register.
  • If a Passholder would like to register a Guest to accompany them, that Guest must also have a valid annual pass (from the above list), be listed on your Family & Friends list and have opted to share “All My Plans” with you.

Passholder information available also available on the Walt Disney World website.

FASTPASS+, Dining and Other Experiences:

Disney has cancelled several of their reservation offerings during the phased reopening including:

Dining Reservations

  • All existing dining reservations have been cancelled as Disney will be reducing the capacity of restaurants.
  • Guests will be able to book new dining reservations at a later date, to be announced.
  • Future dining reservations will be limited to 60-days in advance rather than the previous 180-day window.

Disney Dining Plan

  • Disney has also cancelled the Disney Dining Plan through the end of the year.

FastPass+

  • FastPass+ has been suspended to allow more queue space at each attraction for social distancing.
  • Guests with FastPass+ reservations don’t need to take any action, Disney will automatically cancel them.

Extra Magic Hours

  • Extra Magic Hours have been discontinued for the time being.

What about Tables in Wonderland members? 

  • All active Tables in Wonderland members will be extended by the number of days the parks are closed.

 

Recreational/Other Activities:

  • ESPN Wide World of Sports Complex and miniature golf locations at Walt Disney World Resort will close beginning March 16.
  • We will automatically cancel and refund experiences occurring near or adjacent to the theme parks, including fireworks cruises and special dining events, that will not take place during the parks closure.
  • Most Guests with impacted reservations will be notified directly.
  • The following experiences will be temporarily cancelled effective March 16:
    • All fireworks cruises
    • Highway in the Sky Dine Around
    • Pirates & Pals Fireworks Dessert Voyage
    • Ferrytale Fireworks: A Sparkling Dessert Cruise
    • Celebration at the Top – Savor, Sip, and Sparkle
    • Day Cruise Around the World

Walt Disney World Golf is open!

  • Golf and FootGolf operations remain available on our regular schedule. We continue to closely monitor recommendations by health officials and have implemented measures to help ensure the well-being of all who visit and work at Walt Disney World Golf. We recommend continuing to visit our website for further updates to our schedule.
FAQs Resorts, Transportation, Operational Adjustments

 

Resorts:

  • As of June 22nd, all Walt Disney World Resort Disney Vacation Club properties are reopen to guests.
  • Additionally the only Walt Disney World Resort Hotel property currently open is Fort Wilderness Resort and Campground.
  • Other Disney hotels will open in phase from July 10th-October 14th. As with all of Disney’s phased reopening plans, guests can expect new health and safety measures to be in effect at each location.

Transportation:

Disney’s transportation to and from the resorts to the parks will resume operation on the following days:

  • June 22nd: Buses
  • July 7th: Monorails and Ferry Boats
  • July 15th: Disney Skyliner
  • Announced at a later date: Minnie Vans and Watercraft Service

New Reservations:

Spa and Salon Services:

  • The following Disney Resort hotel offerings which will temporarily stop offering services effective March 16:
    • Bibbidi Bobbidi Boutique at Disney’s Grand Floridian Resort Spa
    • All Spa and Salon locations
    • Character Couture services at Salon locations

Miscellaneous:

  • Effective March 16, the Electrical Water Pageant around Magic Kingdom area Disney Resort hotels will be temporarily cancelled.
Parks Status

 

Park Status: Open

As of May 27th, Walt Disney World has announced their proposed plans to being phased reopening of their parks.

Disney Springs

Disney Springs Status: Partially Open

Disney Springs stores will begin a phased reopening on May 20th. Disney-owned restaurants and shops will start reopening on May 27th. Capacity restrictions are in place and all guests over 3 years old will need to wear face coverings/masks. Guest will be required to have a temperature screening before being allowed to visit Disney Springs. Guests will a temperature over 100.4°F will not be allowed to visit Disney Springs.

  • Disney owned properties: Currently scheduled to open May 27th
  • Non-Disney owned properties: Select locations open, check with individual retailers for operating hours

Tokyo Disney Resort

Statement

Tokyo Disney Resort Statement:

Park Status

Park Status: Now Open

Ikspiari Shopping and Entertainment District: Phased Reopening Starts June 1st

Disneyland Paris Resort

Statement

Disneyland Paris has announced plans to reopen on July 15, 2020. 

Statement from Disneyland Paris:

  • “As we approach this day, we continue to prioritize the health and safety of our cast members and guests. In line with French government and health authorities’ recommendations, the phased reopening of Disneyland Paris will present a deliberate approach with enhanced health and safety measures tailored to our specific environment. This will include limits on attendance and require advanced ticketing and reservations to accommodate controlled guest density that aligns with government guidance on physical distancing.”
DLP FAQs

Disneyland Paris has answered some of guests’ frequently asked questions about Tickets, Annual Passes, Resort stays and more.

Tickets:

Are you allowing guests to rebook or extend the validity of tickets?

  • If you have not yet used your Park tickets and they expire during the Parks closure, their validity date will be automatically extended until March 31st 2021*. 
  • If you hold an e-ticket, you must download it before its initial expiration date, and then present it at the entrance to the Disney Parks on the day you visit.
  • If you hold a paper-based ticket, just present it at the entrance to the Disney Parks on the day you visit.
  • *During the period of visit indicated in the calendar depending on your ticket type.

Annual Passes:

I have a valid Annual Pass, how do I get compensated for the Parks closure period?

  • The validity of your Annual Pass and its advantages (according to Pass type) will be extended by the number of days the parks are closed. This extension will be done automatically in our systems. The date printed on your Annual Pass Card will not be modified but the period of validity will effectively be extended.

I am on the monthly payment program. What about my payment schedule?

  • Starting in April, upcoming monthly payments for Annual Passes during the closure period will be suspended. These payments will resume the month after the re-opening of the resort. In addition and as previously announced, all Annual Passholders will have their Passport expiration date extended by the number of days the parks are closed.

I want to use the renewal offer but it will no longer be available for me at the reopening of the Parks. How can I benefit from this offer?

  • If your Annual Pass expires during the Parks closure, you can benefit from the renewal offer up to 2 months after the reopening, at the Annual Pass Ticket windows.

I have a temporary Annual Pass (voucher), which expires during the closure. How can I get my Annual Pass card?

  • If you have a temporary Annual Pass (voucher), which expires during the closure, its validity date will be automatically extended until September 30th, 2020.
    If you have bought your temporary Annual Pass on Disneyland Paris website, you must download it before its initial expiry date.

FASTPASS:

Can I get a refund on the FASTPASS bought at the Theme Park entrance?

  • Yes, to request a refund, you should send the original FASTPASS Tickets by post to the address below, with your IBAN and BIC:

Disneyland Paris
Communication Visiteurs Support
BP 100 77777 Marne la Vallée Cedex 4 France

Disneyland Paris Express:

I purchased tickets for the Disneyland Paris Express from / to Paris for a date during the closure, shall I be reimbursed?

  • Tickets for the Disneyland Paris Express shuttle service from / to Paris will be systematically cancelled and refunded in full.

Resorts:

I have a future stay at Disneyland Paris through June 30th, 2020. What does that mean for my holiday?

  • You are entitled to receive a voucher valid for 18 months for the full amount of payment already made for your booking. New bookings will be subject to conditions available at the time of booking

I have a future stay at Disneyland Paris with arrival starting July 1st 2020 or after. What does that mean for my holiday?

  • In the current exceptional context of temporary closure, you are entitled to receive a voucher valid for 18 months for the full amount of payment already made for your booking. New bookings will be subject to conditions available at the time of booking.
Park Status

Park Status: Open 

  • Parc Disneyland: Open as of July 15th
  • Walt Disney Studios Park: Open as of July 15th
  • Disney Village: Open as of July 15th
  • Disneyland Paris Resort Hotel: Closed; Newport Bay Club open as of July 15th

Hong Kong Disneyland Resort

Statement

Statement from Hong Kong Disney Resort:

Additional Information About Tickets and Refunds:

  • The Standard Park Ticket is valid for six months from the purchase date.
  • If needed, Hong Kong Disneyland Resort will assist in the refund for guests who have purchased tickets for admission to Hong Kong Disneyland Park or have booked a resort hotel.
  • For additional details, please click here or email to [email protected]
Park Status

Park Status: Closed

  • Hong Kong Disneyland Hotels: Open

Shanghai Disney Resort

Statement

Shanghai Disney Resort Statement:

  • During an Earnings Call with Disney Shareholder, CEO Bob Chapek announced the Park is expected to resume operations on May 11.
  • For more information on the reopening of Shanghai Disneyland, please visit our Reopening Guide.
  • “As the first step of a phased reopening, Shanghai Disney Resort will partially resume operations on March 9, 2020 with a limited number of shopping, dining, and recreational experiences available in Disneytown, Wishing Star Park and Shanghai Disneyland Hotel. Each of these resort locations will operate under limited capacity and reduced hours of operation. The Disney Car and Coach Park and the Disneytown Parking Lot will also reopen.”
Park Status

Park Status: Open With Limited Capacity

Disneytown and Surrounding Resort Area: Partially Open

  • Disneytown: Select shopping and dining open
  • Wishing Star Park: Open; limited hours
  • Shanghai Disneyland Hotel: Open; limited capacity
  • Toy Story Hotel: Open; limited capacity
  • Disney Car and Coach Park and the Disneytown Parking Lot: Open
Rules for Visitors

Shanghai Disneyland Park:

With the park reopening on May 11, Disney is implementing new rules, restrictions, and safety guidelines for guests. At this time guests and annual pass holders must make reservations or purchase tickets online through Shanghai Disneyland. Each guest will need to follow certain requirements to be allowed into the park:

  • Guests will need to provide basic personal information for each guest visiting the park and receive a QR code issued to them from Shanghai Disneyland
  • Guests will be required to present the code before entering the theme park
  • A Green Health QR Code is required to be allowed to enter the resort 
  • A China government ID card, or valid travel document, for each guest at the park turnstiles (photos or printed copies will not be accepted) are required
  • Guests will undergo temperature screening procedures upon arrival
  • Guests will need to wear an approved mask during the entire visit to the resort except when dining.
  • These measures will continue to be reviewed as the situation warrants, and may be further adjusted.
  • The resort looks forward to recognizing and celebrating medical professionals who helped make our reopening possible at an appropriate time in the near future.

Shanghai Disneyland Resort:

  • The resort will provide an extensive range of measures, designed to ensure a safe and healthy experience for all guests, Cast Members and Disneytown tenant employees, including strict and comprehensive approaches on sanitization, disinfection and cleanliness.
  • In accordance with relevant regulations, every guest entering Shanghai Disney Resort will be required to:
    • Undergo temperature screening procedures upon their arrival
    • Will need to present their Health QR Code when entering dining venues
    • Will be required to wear a mask during their entire visit.
  • Guests will also be reminded to maintain respectful social distances at all times while in stores, queues and restaurants.

Disney Cruise Line and More

Disney Cruise Line

 

Travel Status: Sailings Cancelled Through September 30th

Statement from Disney Cruise Line:

Changing a reservation:

Disney's Vero Beach Resort

 

Resort Status: Open

Disney’s Hilton Head Island Resort

 

Resort Status: Open

Disney Vacation Club Statement:

  • As of Wednesday, May 27th, Disney has announced proposed plans to reopen their Hilton Head Resort.
  • Additionally, they will slowly continue to open their other Disney Vacation Club Resorts.
Aulani, A Disney Resort & Spa

Resort Status: Closed

Aulani FAQs:

  • “The safety and well-being of our Members, Guests and employees remain The Walt Disney Company’s top priority.  As a result of this unprecedented pandemic and in line with direction provided by health experts and government officials Aulani, A Disney Resort & Spa, will remain closed until further notice.”
  • Disney Vacation Club Members and Guests with questions about their upcoming reservations can find more information on the Resort’s official website.
Adventures by Disney

 

Travel Status: Currently Postponing Trips

Statement from Adventures by Disney:

  • Adventures by Disney has announced further cancellations of their 2020 trips. Following the direction of health experts and government officials, Adventures by Disney has suspended departures through September 30, 2020.
  • As of May 6, Adventures by Disney announced the cancellations of river cruise itineraries for the entire month of July.
  • As has been the going offer, all impacted guests will have the choice of future travel credit for a 2020 or 2021 Adventures by Disney trip, or a full refund.
  • Currently, Adventures By Disney plans to move forward with later scheduled trips, however, they will continue to make adjustments as necessary and will notify guests immediately should there be changes to their itinerary.
Walt Disney Family Museum

 

Museum Status: Closed

Statement from The Walt Disney Family Museum:

  • The Museum has been offering virtual experiences for fans including Storytime and Happily Ever After Hours Q&A sessions with Disney Legends, experts, and more.
  • In advance of the reopening, additional sanitation stations have been installed and the museum has increased their health and safety protocols, as advised by the CDC, World Health Organization, and other organizations and medical professionals.

Additional information:

Disney Store|shopDisney

  • Select Disney Stores have recently reopened with new guidelines such as social distancing for all guests and Cast Members. Our photo update takes a look at inside the store at Florida Mall. 
  • shopDisney.com remains open online

Movies, Streaming, and Theatrical

Film Release Delays

  • On Monday, April 13 Pixar and Disney Tweeted that Soul and Raya and the Last Dragon would be pushed back in the release scheduled.
  • Soul will now open in November 2020 and Raya in March 2021.
  • As of Friday, April 3, Disney has announced new theatrical release dates for a whole slew of their films including:
    • Mulan
    • Black Widow
    • Free Guy
    • Bob’s Burgers
    • The French Dispatch
    • Jungle Cruise

Production Delays

Several film and television studios have decided to pause production on movies and series for the time being as the world works to halt the spread of COVID-19.

Film Production Delays: 

  • As of Tuesday, March 17th, filming has been halted on James Cameron’s four Avatar sequels. Filming in New Zealand was set to resume in April, but has been postponed indefinitely. During this time, the VFX team based in New Zealand will continue to work on special effects.
  • In addition to pulling films from their planned releases, Disney is placing a pause on production of a long list of films and television series that includes the live-action remake of The Little Mermaid, the Disney+ bound Home Alone reboot and more.
  • The list of films for which production has been paused includes:

Series Production Delays:

  • As of Monday, March 16, FX has halted the production of the fourth installment of Fargo saying, “Due to the postponement of
  • production related to the coronavirus, the fourth installment of FX’s award-winning limited series Fargo will no longer premiere on Sunday, April 19th. A new premiere date will be determined once production resumes.”
  • Additionally, Disney Television Studios announced that it will be suspending production of Genius: Aretha.

Pilot Production Delays:

  • As of June 29, 2020, ABC has cancelled production of pilots:
  • The studio will also be postponing production of all of its pilots as well as the straight-to-series The Big Sky.
  • The television pilots which are currently being postponed include:
    • Adopted
    • The Big Leap
    • Bossy (formerly Kids Matter Now)
    • Harlem’s Kitchen
    • Home Economics
    • My Village
    • National Parks Service (formerly ISB)
    • Ordinary Joe
    • Prospect
    • Rebel
    • Triage
    • Untitled Kapnek/Holland
    • Work Wife
    • Wreckage 

Premiere Postponements:

  • Fargo premiere TBA; originally slated to premiere April 19.

Disney on Broadway

  • Disney has announced that Frozen has officially ended its run and the show will not be returning when Broadway reopens.
  • All Disney on Broadway performances have been suspended through January 3, 2021.
  • There are 31 shows currently on Broadway including three Disney on Broadway productions:
    • Frozen
    • The Lion King
    • Aladdin
  • Disney on Broadway had previous waived exchange fees for anyone holding tickets to affected performances.

Other Theme Parks and Resorts

Several other parks and resorts in Central Florida and Southern California have also taken preventative action following WHO and federal government suggestions and have announced similar closures and delays. Outlined below is a list of the various resorts and their current statuses as affected by COVID-19.

Universal Studios Resorts

Universal Orlando Resort

Universal Orlando Resort

Parks Status: Open

Universal Orlando Resort:

Universal CityWalk and Resort Hotel Status: CityWalk Open, Select Hotels Open

  • Select venues at Universal Orlando’s CityWalk are now open. These few locations are scheduled to open daily from 8 am to 10 pm and include:
    • Red Oven Pizza Bakery
    • Bubba Gump Shrimp Co. Restaurant & Market
    • Jimmy Buffett’s Margaritaville (outside seating and Lone Palm area only)
    • Voodoo Doughnut
    • Auntie Anne’s
    • Universal Studios Store
    • Hart & Huntington Tattoo Company’s retail shop
    • Select merchandise carts
    • Hollywood Drive-In Golf
  • As of May 29, Universal has announced plans to begin a phased reopening of their hotels on June 2.
  • The phased reopening of the hotels will include:
    • Hard Rock Hotel at Universal Orlando
    • Loews Royal Pacific Resort
    • Loews Sapphire Falls Resort
    • Universal’s Cabana Bay Beach Resort
    • Universal’s Aventura Hotel
    • Universal’s Endless Summer Resort – Surfside Inn and Suites.
  • Guests staying in these hotels will be able to visit the theme parks on June 3 and 4, prior to the public reopening on June 5.

Contact Information:

  • Universal Orlando Resort has created flexible programs for those guests who have booked travel packages or tickets with them. Guests can call this number for more information: 877-801-9720.
  • For frequently asked questions, please visit the Universal Orlando Resort website.
Universal Studios Hollywood

Universal Studios Hollywood

Park Status: Closed

Universal Studios Hollywood statement:

  • We are extending the closure of Universal Orlando Resort and Universal Studios Hollywood at least through May 31 as we continue to respond to current conditions and make the health and safety of team members and guests our top priority.  This includes our theme parks and Universal CityWalk at both destinations.  The Universal Orlando Resort hotels have also temporarily suspended operations through this time period.  We will continue to monitor the situation and make adjustments as needed, based on guidance from health agencies and government officials.”

Universal CityWalk Status: Open

  • As of June 10, CityWalk will be open daily from 12:00 pm to 8:00 pm.  Complimentary self-parking is available during this initial reopening period, subject to change.
  • Dining & Eateries now open:
    • Voodoo Doughnut
    • Johnny Rockets
    • Blaze Pizza
    • Starbucks
    • Crepe Café
    • Pizza Hut
    • KFC
    • Taco Bell
    • Buca di Beppo
  • Retail:
    • Shoe Palace
    • Skechers
    • Guess Accessories

Mike visits CityWalk as it reopens to guests and shares video and pictures of his experience.

Contact Information:

Knott’s Berry Farm

Knott's Berry Farm

 

Park Status: Closed

Knott’s Berry Farm Statement:

  • At Cedar Fair, the safety and well-being of our Guests and Associates are always our top priorities.
  • As we continue to follow regional and national health directives related to COVID-19, we want to provide the latest update regarding our park schedule.

Knott’s Berry Farm Hotel and California Marketplace Status: Closed

  • Currently, Knott’s Berry Farm, Knott’s Berry Farm Hotel, and California Marketplace are temporarily closed
  • We will work with our guests who have prepaid tickets or booked rooms during the time period of our park closure.

Contact Information:

LEGOLAND Resorts

LEGOLAND Florida

Park Status: Open

  • LEGOLAND Florida: Open

LEGOLAND Florida Statement:

Contact Information:

LEGOLAND California

Park Status: Closed

  • LEGOLAND California: Closed

LEGOLAND California Statement:

  • On May 28, 2020, LEGOLAND California met with local government officials to lay out their plans to reopen to guests on July 1, 2020. The meeting went well however, they are awaiting approval from the State before confirming any plans.
  • LEGOLAND California theme park, water park and SEA LIFE aquarium have been closed since Saturday, March 14.
  • The health and safety of our guests and our staff is always our top priority and we are continuing to implement preventive measures in line with the recommendations of the CDC guidelines.

Contact Information:

  • California:
    • Call our LEGOLAND Vacations Call Center at 833-710-5346, 7 Days a week, 9am – 5pm PST.
    • Email [email protected] and include your Name, Booking Confirmation Number, and Phone Number, and we will follow-up with you in due course.

SeaWorld/Busch Gardens Resorts

 

SeaWorld

Parks Status: Closed; SeaWorld Orlando Open

  • SeaWorld Orlando: Now Open
  • Aquatica Orlando: Now Open
  • Discovery Cove: Open as of June 11
  • SeaWorld San Diego: Closed; Pending Approval to open July 1
  • SeaWorld San Antonio: Closed

SeaWorld Statement: 

  • “We couldn’t be more excited to reopen our three Orlando parks – SeaWorld, Aquatica, and Discovery Cove. We know our guests are anxious to return, and we’re working hard to provide a safe environment so they can enjoy many more memorable experiences with us and their friends and family.”
  • On May 28, 2020, SeaWorld San Diego met with local government officials to lay out their plans to reopen to guests on July 1, 2020. The meeting went well however, SeaWorld is awaiting approval from the State before confirming any plans.
  • SeaWorld recently extended existing season passes through 2021 and upgraded current pass holders to the next tier for the remainder of 2020 at no additional charge.
  • “As part of our continued commitment to the safety of our guests and Ambassadors, and in accordance with guidance from state and local officials, our theme parks will remain temporarily closed. We deeply apologize for any inconvenience. During this time, animal care experts will continue to look after the health and welfare of the animals in our care. We will announce ride openings and new launch dates after we resume normal operations. We are continuing to monitor this evolving COVID-19 (coronavirus) situation closely and coordinating with public health officials. We look forward to welcoming our valued guests back to our parks soon.
Busch Gardens

 

Parks Status: Closed; Busch Gardens Tampa Bay Open

Busch Gardens Statement:

  • “We have been eagerly awaiting the day to announce the reopening of Busch Gardens and Adventure Island, and we’re so glad that day is here. The health and safety of our guests has always been our top priority and we’re looking forward to delivering memorable experiences at our parks while addressing the important health and safety needs of our guests during this time.”