COVID-19 The Walt Disney Company Impacts

View Update Details (Last Update: 4/3/2020 - 2:30 P.M. PDT)

4/3/2020: Updated Movies section with news of new theatrical release dates
4/2/2020: Added Walt Disney Company announcement about employee furloughs
3/30/2020: Updated Disney Cruise Line suspending departures through April 28th

Over the past two months global health concerns surrounding the novel coronavirus, which initiated in Wuhan, China, have increased resulting in hundreds of businesses temporarily limiting or ceasing operations. The coronavirus known officially as COVID-19 has become a global pandemic and has effected the Walt Disney Company, first at its resorts in China and Hong Kong and now on a much larger scale. Out of an abundance of caution and based on the recommendations of the World Health Organization (WHO) and federal and local government officials, the Walt Disney Company has made the decision to temporarily close all of its parks. In addition to the downtime at the parks, several other branches of the Walt Disney Company are taking precautions and have announced temporary delays for releases and productions. Outlined below is a list of the various resorts and lines of business and their current statuses as affected by COVID-19.

Disney Parks and Resorts

Disneyland Resort

DLR Statement

Statement from Disneyland Resort:

  • “The COVID-19 pandemic is having a devastating impact on our world with untold suffering and loss, and has required all of us to make sacrifices. Over the last few weeks, mandatory decrees from government officials have shut down a majority of our businesses. Disney employees have received full pay and benefits during this time, and we’ve committed to paying them through April 18, for a total of five additional weeks of compensation. However, with no clear indication of when we can restart our businesses, we’re forced to make the difficult decision to take the next step and furlough employees whose jobs aren’t necessary at this time. The furlough process will begin on April 19, and all impacted workers will remain Disney employees through the duration of the furlough period. They will receive full healthcare benefits, plus the cost of employee and company premiums will be paid by Disney, and those enrolled in Disney Aspire will have continued access to the education program.”
  • “Disneyland Resort will work with guests who wish to change or cancel their visits, and will provide refunds to those who have hotel bookings during this closure period. We anticipate heavy call volume over the next several days and appreciate guests’ patience as we work hard to respond to all inquiries.
FAQs

Tickets:

  • If you planned to visit the Disneyland Resort theme parks between March 14, 2020 and March 31, 2020 and you have already purchased your tickets, you still have options to visit the parks:
    • Unused 1-Day Tier 1-5 Tickets are valid through December 30, 2021. Admission dates vary depending on the type of ticket purchased. Learn when your 1-day theme park ticket can be used.
    • Unused multi-day tickets are valid for a future visit through January 12, 2022.
  • If you have questions, please call (714) 781-4636. We anticipate a high call volume over the next few days.

Annual Passes:

  • Given the necessary closure, all Annual Passholders who have Passports that are valid during the closure period, will have their Passport expiration date extended based on pass type and level of access due to the impacts of the closure.
  • The extended date will be reflected on your Passport account prior to our reopening of the parks
  • Annual Passholders on the monthly payment program will remain on the current payment schedule and continue to make their scheduled payments. These Annual Passholders will have their Passport expiration date extended based on pass type and level of access due to the impacts of the closure, and will not be required to make any payments during that extended period.
  • For Disney Flex Passholders, we will cancel reservations for the duration of the closure without penalty.
  • We appreciate your patience and consideration during this unprecedented time.

Resorts:

Room-Only Hotel Reservations:

  • During the temporary closure of the Disneyland Resort, guests may cancel their room-only hotel reservations for scheduled stays during the closure, and receive a full refund.
  • To receive your refund for your Disneyland Resort hotel room reservation, cancel your reservation online or call (714) 520-5050.
  • We anticipate high call volume over the next few days.
  • If you are unable to reach us before your check-in date, you will not be penalized or assessed fees for cancelling your Disneyland Resort hotel room reservation after your check-in date.

Vacation Packages:

  • During the temporary closure of the Disneyland Resort, guests may cancel their Disneyland vacation packages for scheduled visits during the closure, if booked through the Walt Disney Travel Company, and receive a full refund—excluding third-party products and fees.
  • To receive your refund on your Disneyland Resort vacation package, cancel your vacation package online or call (714) 520-5050.
  • We anticipate high call volume over the next few days.
  • If you are unable to reach us before your check-in date, you will not be penalized or assessed fees for cancelling your Disneyland vacation package after your check-in date.

Dining and Other Experiences:

Special Event Tickets:

  • During the temporary closure of the Disneyland Resort, guests will be refunded the purchase price for any separately ticketed special events that were planned during the closure.
  • If your event is scheduled during the closure, you will automatically receive a refund within 30 days and do not need to contact the Disneyland Resort.
Park Status

Park Status: Currently Closed

  • Disneyland: Currently Closed
  • Disney California Adventure: Currently Closed
Downtown Disney

Downtown Disney Status: Varies

Downtown Disney tenants will make their own decisions about whether or not to remain open. All Disney-owned and operated stores in Downtown Disney will be closed as of March 17th, 2020.

  • Disney owned properties: Currently open
  • Non-Disney owned properties: Varies; Contact location for status and hours of operation

Walt Disney World Resort

 

WDW Statement

Statement from Walt Disney World:

  • “The COVID-19 pandemic is having a devastating impact on our world with untold suffering and loss, and has required all of us to make sacrifices. Over the last few weeks, mandatory decrees from government officials have shut down a majority of our businesses. Disney employees have received full pay and benefits during this time, and we’ve committed to paying them through April 18, for a total of five additional weeks of compensation. However, with no clear indication of when we can restart our businesses, we’re forced to make the difficult decision to take the next step and furlough employees whose jobs aren’t necessary at this time. The furlough process will begin on April 19, and all impacted workers will remain Disney employees through the duration of the furlough period. They will receive full healthcare benefits, plus the cost of employee and company premiums will be paid by Disney, and those enrolled in Disney Aspire will have continued access to the education program.”
  • Please continue to check this page for additional updates.
FAQs Tickets, APs, Bookings, Reservations

Tickets:

May I get a refund on my ticket?

  • Unexpired multi-day theme park tickets with unused days, or date-specific theme park tickets with a valid use period during the period March 12, 2020 through March 31, 2020 will automatically be extended to use any date through December 15, 2020.
  • Guests unable to visit by December 15, 2020 may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date.
  • Florida Resident Discover Disney Tickets may be used through July 31, 2020
  • Guests who have purchased tickets for Disney After Hours, Disney Villains After Hours and Disney Early Morning Magic from March 16, 2020 through March 31, 2020 will be automatically refunded.
Theme Park Select Pass

Annual Passes:

How does the closure of Walt Disney World impact annual passes?

  • All active Walt Disney World Annual Passes will be extended for the number of days the parks are closed.
  • Annual Passes with renewal windows ending during the closure will also receive an extension of time to renew.
  • For Passholders participating in the Annual Pass Monthly Payment program, your monthly payments will continue as scheduled.
  • Over the coming weeks, Annual Pass details in My Disney Experience will be updated to reflect new pass usage information.
  • Pass blockout and admission calendars will not be updated during the closure period. Please visit this page for the most updated details.

FASTPASS+:

Do I need to cancel my FastPass+ reservation scheduled for March 16, 2020 through March 31, 2020 when the parks are closed?

  • All FastPass+ reservations during this time period will be automatically cancelled.

Dining and Other Experiences:

I have a pre-paid dining reservation or experience reservation like Droid Depot during the time when the parks are closed. Will I receive a refund?

  • Yes. All pre-paid dining and experience reservations will be automatically refunded if scheduled between March 16, 2020 through March 31, 2020

What happens to dining reservations that required a credit card at the time of booking?

  • Reservations made at locations impacted by the closure will not be charged a cancellation or no-show fee.

How does this affect my Tables in Wonderland membership? 

  • All active Tables in Wonderland members will be extended by the number of days the parks are closed.

Recreational/Other Activities:

  • ESPN Wide World of Sports Complex and miniature golf locations at Walt Disney World Resort will close beginning March 16, through the end of the month.
  • We will automatically cancel and refund experiences occurring near or adjacent to the theme parks, including fireworks cruises and special dining events, that will not take place during the parks closure.
  • Most Guests with impacted reservations will be notified directly.
  • The following experiences will be temporarily cancelled effective March 16:
    • All fireworks cruises
    • Highway in the Sky Dine Around
    • Pirates & Pals Fireworks Dessert Voyage
    • Ferrytale Fireworks: A Sparkling Dessert Cruise
    • Celebration at the Top – Savor, Sip, and Sparkle
    • Day Cruise Around the World

Walt Disney World Golf is open!

  • Golf and FootGolf operations remain available on our regular schedule. We continue to closely monitor recommendations by health officials and have implemented measures to help ensure the well-being of all who visit and work at Walt Disney World Golf. We recommend continuing to visit our website for further updates to our schedule.
FAQs Resorts, Transportation, Operational Adjustments

Resorts:

I have a future stay at a Disney Resort hotel while the park is closed. What does that mean for my vacation?

  • Guests who have not checked in for stays between March 16, 2020 through March 31, 2020 may modify or cancel their Disney Resort room reservation or Walt Disney Travel Company package up to their original check-in date.
  • If no action is taken, Disney will automatically process a refund to the original form of payment within seven days of the original check-in date.
  • If guests did not book through Disney directly, please contact your travel professional
  • Note: Refunded amounts for Walt Disney Travel Company packages will be less cancellation fees imposed by 3rd-party suppliers, including airlines, rentals cars and 3rd-party hotels, as well as non-refundable products like travel protection plans.

What if I want to cancel a Disney Resort hotel reservation after the parks reopen?

  • We will waive all Disney imposed change and cancellation fees up to the date of check-in through June 30, 2020.

Will there be transportation to the Orlando International Airport?

  • Disney’s Magical Express will continue transfers to and from Orlando International Airport.

What dining services will be offered at the resorts?

  • Food & beverage locations at Disney Resort hotels will remain operating as normal.
  • Character dining and dinner shows at Disney Resort hotel locations may have modified experiences and Characters present from March 16 through March 31.

Spa and Salon Services:

  • The following Disney Resort hotel offerings which will temporarily stop offering services effective March 16:
    • Bibbidi Bobbidi Boutique at Disney’s Grand Floridian Resort Spa
    • All Spa and Salon locations
    • Character Couture services at Salon locations

Will the hotel pools be open?

  • Effective March 15, pools at all Disney Resort hotels will be open from 10:00 AM until 8:00 PM.

Miscellaneous:

  • Effective March 16, the Electrical Water Pageant around Magic Kingdom area Disney Resort hotels will be temporarily cancelled.

Transportation:

  • All Disney transportation will be suspended beginning the morning of Wednesday, March 18, 2020.
  • The following transportation offerings will be temporarily closed beginning March 16:
    • Disney Skyliner service
    • All watercraft transportation options
Parks Status

 

Park Status: Closed

  • Magic Kingdom: Closed
  • EPCOT: Closed
  • Disney’s Hollywood Studios: Closed
  • Animal Kingdom: Closed
  • Blizzard Beach: Closed
  • Typhoon Lagoon: Closed
  • ESPN Wide World of Sports Complex: Closed
  • Miniature Golf locations: Closed
  • Golf and FootGolf: Open – operations to remain available on our regular schedule
Disney Springs

Disney Springs Status: Varies

Disney Springs tenants will make their own decisions about whether or not to remain open. All Disney-owned and operated stores in Disney Springs will be closed as of March 17th, 2020.

  • Disney owned properties: Currently open
  • Non-Disney owned properties: Varies; Contact location for status and hours of operation

Tokyo Disney Resort

Statement

Tokyo Disney Resort Statement:

  • The temporary closures of Tokyo Disneyland and Tokyo DisneySea have been extended. The resort is following the continued request from the New Coronavirus Response Headquarters to refrain from holding events, etc. as well as the current situation in Japan and abroad. 
  • The reopening of the parks is planned for April 20 or beyond, for which a new announcement will be sent out.
  • As a result of this extension, the Grand Opening of the new areas of Tokyo Disneyland, previously scheduled for April 15, has now been postponed until mid-May 2020 or beyond.
Park Status

Park Status: Closed

  • Tokyo Disneyland: Closed
  • Tokyo DisneySea: Closed

Disneyland Paris Resort

Statement

Statement from Disneyland Paris:

  • “The safety and well-being of our Guests and employees remains Disneyland Paris’ top priority. As a result of this unprecedented pandemic and in line with government measures, Disneyland Paris will remain closed until further notice. Below, you’ll find information on impacts to current and upcoming plans. Please continue to check back for updates. We appreciate your patience and understanding.”
Park Status

Park Status: Closed

  • Parc Disneyland: Closed
  • Walt Disney Studios Park: Closed
  • Disney Village: Closed
  • Disneyland Paris Resort Hotel: To close upon departure of guests

Hong Kong Disneyland Resort

Statement

Statement from Hong Kong Disney Resort:

  • As a precautionary measure in line with preventive efforts taking place across Hong Kong, we are temporarily closing Hong Kong Disneyland Park out of consideration for the health and safety of our Guests and Cast Members. We are in close contact with health authorities and the government about the situation and will announce a reopening date once they determine it is advisable. Inspiration Lake Recreation Centre remains open as usual.

Additional Information About Tickets and Refunds:

  • The Standard Park Ticket is valid for six months from the purchase date.
  • If needed, Hong Kong Disneyland Resort will assist in the refund for guests who have purchased tickets for admission to Hong Kong Disneyland Park or have booked a resort hotel.
  • For additional details, please click here or email to [email protected]
Park Status

Park Status: Closed

  • Hong Kong Disneyland: Closed

Shanghai Disney Resort

Statement

Shanghai Disney Resort Statement:

  • “Shanghai Disneyland remains closed as we continue to closely monitor health and safety conditions and follow the direction of government regulators. However, as the first step of a phased reopening, Shanghai Disney Resort will partially resume operations on March 9, 2020 with a limited number of shopping, dining, and recreational experiences available in Disneytown, Wishing Star Park and Shanghai Disneyland Hotel. Each of these resort locations will operate under limited capacity and reduced hours of operation. The Disney Car and Coach Park and the Disneytown Parking Lot will also reopen.”
Park Status

Park Status: Closed

  • Shanghai Disneyland: Closed

Disneytown and Surrounding Resort Area: Partially Open

  • Disneytown: Select shopping and dining open
  • Wishing Star Park: Open; limited hours
  • Shanghai Disneyland Hotel: Open; limited capacity
  • Toy Story Hotel: Closed
  • Disney Car and Coach Park and the Disneytown Parking Lot: Open
Rules for Visitors
  • The resort will provide an extensive range of measures, designed to ensure a safe and healthy experience for all guests, Cast Members and Disneytown tenant employees, including strict and comprehensive approaches on sanitization, disinfection and cleanliness.
  • In accordance with relevant regulations, every guest entering Shanghai Disney Resort will be required to:
    • Undergo temperature screening procedures upon their arrival
    • Will need to present their Health QR Code when entering dining venues
    • Will be required to wear a mask during their entire visit.
  • Guests will also be reminded to maintain respectful social distances at all times while in stores, queues and restaurants.

Disney Cruise Line and More

Disney Cruise Line

Travel Status: All Sailings Postponed through April 28

Statement from Disney Cruise Line:

  • With the wellbeing of our guests and team members as our top priority and in line with direction from health experts and government officials, Disney Cruise Line has decided to extend the suspension of all new departures through Tuesday, April 28, 2020.”

Changing a reservation:

Disney's Vero Beach Resort

Resort Status: Closed

  • As of Sunday, March 15th, Disney has made the decision to close their Vero Beach Resort.
  • Vero Beach will begin their temporarily closure starting at 5 pm on Friday, March 20th.
  • For questions and concerns about Disney Vacation Club resorts please visit the COVID-19 Travel Alert notice on the Disney Vacation Club website.
Disney’s Hilton Head Island Resort

Resort Status: Closed

Disney Vacation Club Statement:

  • As of Tuesday, March 17th, Disney has made the decision to close their Hilton Head Resort.
  • Disney’s Hilton Head Island Resort will close at 5:00 PM on Friday, March 20 through the end of the month. This will give Members and Guests the ability to make necessary travel arrangements or book alternative accommodations.
  • For questions and concerns about Disney Vacation Club resorts please visit the COVID-19 Travel Alert notice on the Disney Vacation Club website.
Aulani, A Disney Resort & Spa

Resort Status: Closed

Aulani FAQs:

  • “The safety and well-being of our Members, Guests and employees remain The Walt Disney Company’s top priority.  As a result of this unprecedented pandemic and in line with direction provided by health experts and government officials Aulani, A Disney Resort & Spa, will remain closed until further notice.”
  • Disney Vacation Club Members and Guests with questions about their upcoming reservations can find more information on the Resort’s official website.
Adventures by Disney

Travel Status: Currently Postponing Trips

Statement from Adventures by Disney:

  • In an abundance of caution and in the best interest of our Guests and Guides, Adventures by Disney has decided to suspend new departures through the end of April.
  • Additionally, based on updated travel guidance from the U.S. Centers for Disease Control and Prevention, it is also necessary to cancel the following adventures:
    • Disneyland Resort & Southern California departures through March
    • Disneyland & Southern California Escape departures through March
    • England and France departures through April
    • Egypt departures through April (due to connecting flights through affected areas)
    • Greece departures through April
    • Vietnam, Cambodia, and Laos departures through May
    • Italy departures through May
    • Italy and Amalfi Coast departures through May
    • Japan departures through May
    • China departures through June
  • Currently, Adventures By Disney plans to move forward with any trip not listed above. However, they will continue to make adjustments as necessary and will notify guests immediately should there be changes to their itinerary.
Walt Disney Family Museum

Museum Status: Closed

Statement from The Walt Disney Family Museum:

  • A statement issued by the museum notes the employee whose relative tested positive for COVID-19 has now also tested positive for COVID-19. The employee is currently quarantined at home and doing well, but will not return to work until cleared to do so by medical officials.
  • Although originally scheduled to reopen on March 20th, due to recently imposed “shelter-in-place” mandates in the San Francisco Bay Area, the museum has now announced that they will remain closed through April 7th.
  • In advance of the reopening, additional sanitation stations have been installed and the museum has increased their health and safety protocols, as advised by the CDC, World Health Organization, and other organizations and medical professionals.

Additional information:

Disney Store|shopDisney

  • Disney shared an operations update regarding their North American Disney Stores as well as online retail source shopDisney:
    • Disney will be closing all of its Disney Stores in North America beginning Tuesday, March 17th.
    • shopDisney.com will remain open online

Movies, Streaming, and Theatrical

Film Release Delays

Production Delays

Several film and television studios have decided to pause production on movies and series for the time being as the world works to halt the spread of COVID-19.

Film Production Delays: 

  • As of Tuesday, March 17th, filming has been halted on James Cameron’s four Avatar sequels. Filming in New Zealand was set to resume in April, but has been postponed indefinitely. During this time, the VFX team based in New Zealand will continue to work on special effects.
  • In addition to pulling films from their planned releases, Disney is placing a pause on production of a long list of films and television series that includes the live-action remake of The Little Mermaid, the Disney+ bound Home Alone reboot and more.
  • The list of films for which production has been paused includes:

Series Production Delays:

  • On Friday, March 20th, Billboard reported that ABC’s American Idol crews were working remotely, new filming shoots were on hold, and contestants have been sent home to be with their families. The show plans to air four previously tapped episodes over the next two weeks.
  • As of Monday, March 16, FX has halted the production of the fourth installment of Fargo saying, “Due to the postponement of
  • production related to the coronavirus, the fourth installment of FX’s award-winning limited series Fargo will no longer premiere on Sunday, April 19th. A new premiere date will be determined once production resumes.”
  • Additionally, Disney Television Studios announced that it will be suspending production of Genius: Aretha for at least three weeks.

Pilot Production Delays:

  • The studio will also be postponing production of all of its pilots as well as the straight-to-series The Big Sky.
  • The television pilots which are currently being postponed include:
    • Adopted
    • The Big Leap
    • The Big Sky
    • The Brides
    • Harlem’s Kitchen
    • Home Economics
    • Kids Matter Now
    • My Village
    • Ordinary Joe
    • Prospect
    • Rebel
    • Thirtysomething(Else)
    • Untitled Kapnek/Holland
    • Valley Trash
    • Work Wife
    • Wreckage

Premiere Postponements:

  • Fargo premiere TBA; originally slated to premiere April 19.

Disney on Broadway

  • New York Governor Andrew Cuomo has shared new guidelines limiting gatherings to no more than 500 people, going into effect Friday March 13 at 5 PM.
  • That rule went into effect at 5 PM on Thursday March 12 for Broadway shows.
  • All performances have been suspended through April 12.
  • There are 31 shows currently on Broadway including three Disney on Broadway productions:
    • Frozen
    • The Lion King
    • Aladdin
  • Disney on Broadway had previous waived exchange fees for anyone holding tickets to a performance through April 19.

Other Theme Parks and Resorts

Several other parks and resorts in Central Florida and Southern California have also taken preventative action following WHO and federal government suggestions and have announced similar closures and delays. Outlined below is a list of the various resorts and their current statuses as affected by COVID-19.

Universal Studios Resorts

Universal Orlando Resort

Universal Orlando Resort

Parks Status: Closed

Universal Orlando Resort statement:

  • “We are extending the closure of Universal Orlando Resort through April 19 as we continue to respond to current conditions and make the health and safety of team members and guests our top priority. This includes our theme parks and Universal CityWalk at both destinations. The Universal Orlando Resort hotels have also temporarily suspended operations. We will continue to monitor the situation and make adjustments as needed, based on guidance from health agencies and government officials.”

Universal CityWalk and Resort Hotel Status: Currently Open

  • As we continue to make the health and safety of our guests and team members our top priority and be responsive to current conditions, we have additional operational changes to announce at Universal Orlando Resort:
    • We will close Universal CityWalk at Universal Orlando at midnight tonight, March 16
    • We will close all hotels at Universal Orlando Resort at 5 p.m. on Friday, March 20
    • We anticipate our closures will be through April 19

Contact Information:

  • Universal Orlando Resort has created flexible programs for those guests who have booked travel packages or tickets with them. Guests can call this number for more information: 877-801-9720.
  • For frequently asked questions, please visit the Universal Orlando Resort website.
Universal Studios Hollywood

Universal Studios Hollywood

Park Status: Closed

Universal Studios Hollywood statement:

  • “We are extending the closure of Universal Studios Hollywood through April 19 as we continue to respond to current conditions and make the health and safety of team members and guests our top priority. This includes our theme parks and Universal CityWalk at both destinations. We will continue to monitor the situation and make adjustments as needed, based on guidance from health agencies and government officials.”

Universal CityWalk Status: Closed

  • Universal will close its owned and operated venues beginning Tuesday, March 17.
  • Individual tenants may elect to remain open for business; please call to confirm operating hours before visiting.

Contact Information:

Knott’s Berry Farm

Knott's Berry Farm

Park Status: Closed

  • Knott’s Berry Farm: Closed

Knott’s Berry Farm Statement:

  • At Cedar Fair, the safety and well-being of our Guests and Associates are always our top priorities.
  • As we continue to follow regional and national health directives related to COVID-19, we want to provide the latest update regarding our park schedule.
  • Currently, Knott’s Berry Farm, Knott’s Berry Farm Hotel, and California Marketplace are temporarily closed.
  • It is our hope to reopen those properties mid-May or as soon thereafter as possible. We believe this decision is in the best interest of our associates, our guests, and our communities.

Knott’s Berry Farm Hotel and California Marketplace Status: Closed

  • Currently, Knott’s Berry Farm, Knott’s Berry Farm Hotel, and California Marketplace are temporarily closed
  • We will work with our guests who have prepaid tickets or booked rooms during the time period of our park closure.

Contact Information:

LEGOLAND Resorts

LEGOLAND Florida

Park Status: Closed

  • LEGOLAND Florida: Closed

LEGOLAND Florida Statement:

  • Out of an abundance of caution, LEGOLAND Florida Resort will temporarily close its theme park and water park. The closure will be effective at the close of business on Sunday, March 15 through March 31, 2020.
  • LEGOLAND accommodations will remain open during this time.
  • We have flexible options in place for guests who have booked travel packages or tickets with us. Guests can email [email protected] for more information.
  • The health and safety of our staff remains our top priority.
  • Employees will continue to work on site as scheduled.

Contact Information:

LEGOLAND California

Park Status: Closed

  • LEGOLAND California: Closed

LEGOLAND California Statement:

  • Considering the constantly changing Coronavirus situation and in an abundance of caution, LEGOLAND California will temporarily close its theme park, water park and SEA LIFE aquarium.
  • The closures will be effective beginning Saturday, March 14 through March 31, 2020.
  • LEGOLAND Hotel will remain open during this time.
  • The health and safety of our guests and our staff is always our top priority and we are continuing to implement preventive measures in line with the recommendations of the CDC guidelines.
  • Employees will continue to work on site as scheduled.

Contact Information:

  • California:
    • Call our LEGOLAND Vacations Call Center at 833-710-5346, 7 Days a week, 9am – 5pm PST.
    • Email [email protected] and include your Name, Booking Confirmation Number, and Phone Number, and we will follow-up with you in due course.

SeaWorld/Busch Gardens Resorts

 

SeaWorld

Parks Status: Closed

  • SeaWorld Orlando: Closed
  • SeaWorld San Diego: Closed
  • SeaWorld San Antonio: Closed

SeaWorld Statement: 

  • On March 27, 2020, the company announced that, in response to the global COVID-19 pandemic and the resulting temporary park closures, it will or has temporarily furloughed over 90% of its current employees as of April 1, 2020.
  • The furloughed employees will not receive compensation from the company during the furlough period after March 31, 2020; however, subject to local regulations, these employees will be eligible for unemployment benefits.
  • “As part of our continued commitment to the safety of our guests and Ambassadors, and in accordance with guidance from state and local officials, our theme parks will remain temporarily closed. We deeply apologize for any inconvenience. During this time, animal care experts will continue to look after the health and welfare of the animals in our care. We will announce ride openings and new launch dates after we resume normal operations. We are continuing to monitor this evolving COVID-19 (coronavirus) situation closely and coordinating with public health officials. We look forward to welcoming our valued guests back to our parks soon.
Busch Gardens

Parks Status: Closed

  • Busch Gardens Tampa Bay: Closed
  • Busch Gardens Williamsburg: Closed

Busch Gardens Statement:

  • “As part of our continued commitment to the safety of our guests and Ambassadors, and out of an abundance of caution, we are temporarily closing all of our theme parks, effective March 16, though the end of the month. During this time essential personnel, including animal care experts, will continue to look after the health, safety and nutritional needs of the animals in our care. Out animal rescue and rehabilitation operations will also continue to operate. SeaWorld Parks & Entertainment will continue to pay our full-time Ambassadors during this period.”
 
 

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